One of the best things about Mauro is that he is unflappably cheerful. Another is that he can be silly & revel in it. But he is also smart & efficient & understanding & of service & fun to know.
Mauro is like a bag of assorted jelly beans but with only the good kind -you know, without the more experimental flavors, like "cumin" or "onion."
Mauro is one of my favorite people in the whole world. He's awesome because when I get into a silly accent mood & go to the front desk to ask for "a skeedool for the trens to Neppels", he will hand me the schedule without batting an eye & answer "Chertainly, chignorina." And that's all there is to it.
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